I had Nelson Marchioli, UCF alum and former CEO and President Denny’s Corporation speak to my leadership class about making tough decisions. Nelson stressed the importance of data, dealing with facts and understanding that when the right choice is clear that leadership isn’t a popularity contest. So true.
But sometimes the data is equivocal, your perspective fuzzy and wisdom forsakes you. Trust me, this happens. When you got nothing, go with kindness. People remember kindness more than genius or vision. Kindness builds goodwill and a reservoir of goodwill is the best asset anyone can hold.